I've found the company to be very shady. They don't care about workers. - Full Service Shopper Instacart Employee Review

2.0
4 May 2018
Recommend
CEO approval
Business outlook

Pros

Flexible schedule helps life/work balance. The harder you work the more money you make. I work in multiple locations.

Cons

IC clearly does not care about those of us working in the field, having direct contact with their customers. I suspect there is a glitch that is not giving us our tips. During a 10 hr shift, 6 different customers were thrilled with the service I provided and said they were tipping through app. I only rec'd 1 tip that day even though I shopped for 12 people. My customer ratings have always averaged 4.75 or higher! I've completed over 1000 orders. I am disabled so I stay only because of the flexibility.

Explore other reviews about Instacart

5.0
27 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Focused direction. Good WLB. Decent pay. Fully remote.

Cons

A bit slow growth on business and career

1
2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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