Good pay and flexibility, but undue pressure on targets - Adjudicator Housing Ombudsman Service Employee Review

Good salary compared to similar roles. Strong pension scheme, which is a real benefit long term. Fully remote working offers great flexibility and work-life balance. There are some additional benefits which are appreciated and add value overall Fantastic individuals doing the role who will help you

Annual leave is less competitive compared to similar roles in the industry, and performance targets do not adequately take time off into account, which can make them feel unrealistic at times. The role can feel quite siloed, as individuals are solely responsible for their own caseload, with limited collaboration or support. This means you need to be highly disciplined and confident in managing your own time and workload. There is very little recognition or encouragement from management, which can impact morale over time. The probation process is a particular concern — it is poorly structured, inconsistently managed, and unnecessarily stressful. The lack of clarity and support during this period has led to significant frustration, and in some cases has been a key factor in staff considering leaving the organisation.

Decent pay. Excellent pension. Homeworking.

Woeful senior management- terrible delivery of important changes and little to no empathy for staff wellbeing. Ignore terrible staff survey results. Significant target pressure- expected to do the most complex cases and more than lower grade role. No adjustment for leave and in fact expected to make up any shortfall. Lack of reasonable adjustments- will not make any adjustments around workload when recommended by health professionals. Inconsistent approaches/decisions- little effort to achieve consistency in how reports are written and decisions. Often overstep our role in looking at issues that were not complained about. Making punitive awards to landlords. Huge backlogs- allow pretty much any complaint through the door, despite having a provision to only look at issues where there has been a serious adverse impact. Basically have become PPI for social housing.