Not good place to work - Customer Service Representative Hosting.com Employee Review

- Decent pay for US staff. However, I was grandfathered in after A2 Hosting's acquisition and rebranding, so this could be different now. - Engaging tasks, variety. - Good for building a resume and getting familiar with common technologies. - Some room for vertical growth (L1-L3), managerial, and product positions.

- Churn and burn of old user base post-acquisition. Many customers will be upset, which makes doing your job more difficult. - Dozens of smaller brands are slowly being assimilated into the Hosting.com, and you will be supporting them too. Complete lack of documentation surrounding most of these brands, tons of tribal knowledge, lack of clear SMEs. You will need to get to know everybody and self-organize. - Several rounds of company-wide RIFs, largely targeting US staff, likely in order to cut costs - Not remote friendly.

There are some very good people working here and many coworkers try their best to support each other. The company name is known and from outside it can look like a good place to work.

This is only my personal experience, but the high rating on Glassdoor does not feel accurate to what I see every day. After many bad reviews before, it feels like employees were encouraged to leave positive ones, so the score looks better than reality. In my opinion, management is often condescending and creates a stressful and toxic environment. Many people in our office are quietly looking for other jobs because they do not feel safe or respected. There is a lot of fear about losing your job, and turnover is very high. Recently, people who worked very hard for the company were demoted or let go, and it was very discouraging to see. It makes employees feel that at any moment they can be told they are no longer needed, even after giving a lot to the company. This causes stress and low morale.