Pros
A nice start to a career in customer service; could lead to a career in I.T. if you can make it high enough at HostGator; dual monitor, Linux workstations (something more companies need to be doing!!); no micromanagement, not bothered by people around you; full medical benefits; job security;
Cons
Not I.T.-centric; not very clear on what is expected of you when you start; Lousy Pay!; no clear cut idea of who does what or where; the work environment is dirty, nobody talks to anyone, hours are lousy!!, expectations 5 chats or 3 chats & phone are overwhelming. can never find the answers to questions when I use the knowledge base; very hard to meet quota; still don't know what will happen if I don't meet the quota after 90 days of employment; given $3000 to relocate and work at HostGator as a systems admin. not told that I had to pass a test. I failed test. pay cut by 30%, now must get second job to make ends meet.