Diverse, honest & fair - Customer Advocate II Hospitable Employee Review

-Really great team of people -Great product -Interesting work -Fun and inclusive culture

-startup environment may be fast-paced for some

• All teammates are encouraged to make decisions to the best of their ability, and when you need help, you'll find incredibly supportive people all willing to assist. • The culture is something to rave about. You feel part of a team even though we're all remote. Everyone meshes together well, which is a testament to how we hire. • Our customers are fans! We host a bi-weekly Townhall where we present new features, and the attendance steadily grows month after month. It's incredible to see live feedback from our users and how much they love our product and team. • We are always improving our product... fast. I've never worked with a more capable team. We move very fast, not only launching new features but also fixing any bugs that come up. This pace has compounded to create a product that is industry-leading, and we all feel like we're making our customers' lives better because of it. • Transparency is top-notch. Everyone is encouraged to voice their opinions on all topics. There's really nothing out of reach from top to bottom. This helps us feel part of the growth of the company and gives us a sense of responsibility for our success. • The vacation policies are great. You can take time off as you see fit throughout the year. Even if you just need a mental health day. Most requests are generally approved.

• The fast pace can be really overwhelming. If you don't learn to disconnect and take time for yourself, you can burn out quickly. • Information can be tough to find. Since we have so much going on at all times, it's impossible to stay on top of every single change. Instead, you must build your research skills to find documentation. This often leads to teammates asking the same questions over and over if we can't find the latest documentation. • It's hard to move up. Since we're all fully remote and across different time zones, it's hard to stand out. Unless you're entrusted with a major project where impact is inevitable, standing out in your day-to-day is very difficult. You really have to go out of your way if you're looking to get promoted, which often means working after hours.