Internal improvements required urgently - Commercial Account Executive Hootsuite Employee Review

3.0
9 May 2019
Recommend
CEO approval
Business outlook

Pros

- Good work-life balance - Cool company HQ - New hires in satellite offices get to onboard in Vancouver - Easy access to middle-managers, directors and VPs - Ability to sell partner products to increase deal value (Listening, Security etc.)

Cons

- Company product is reliant on what social media companies give. E.g. All companies in the industry want the ability to do direct publishing of Instagram Stories, but are reliant on Instagram Public API for that - 5 VPs (and counting) have left since 2019 - Massive layoffs every 2 year - Some decisions seem to go against agenda set during kick-off - Questionable corporate acquisitions (AdEspresso, Naritiv, UberVu)

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5.0
9 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Good pay nice atmosphere with everyone

Cons

Good work envious with everyone

2.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

- Strong brand awareness in social media management - Good people on many teams - Flexible remote work environment - Opportunity to learn in a fast-moving company

Cons

- The Talkwalker merger never seemed to have a clear plan for how the two companies would actually work together. Even more than a year later, there still was not a simple or consistent story about the combined company, products, or customer value. - Leadership often seemed more focused on social media and public visibility than on running the company and improving execution internally. - A lot of the marketing leadership team came from agency backgrounds and did not seem to have much real SaaS operating experience, especially around product marketing, lifecycle marketing, or long-term growth strategy. - Many employees were afraid to speak up when they saw problems with a process or strategy. There was not always a culture where people felt safe challenging bad decisions. - Teams across Product, Marketing, Sales, and Leadership often did not seem aligned, which led to confusion, shifting priorities, and slow execution. - There were many smart and hardworking people at the company, but constant changes and unclear direction made it hard to move quickly or build momentum.

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