We Need a Leadership Change in Chattanooga - Team Lead HomeServe USA Employee Review

I have worked at HomeServe for a number of years and I'm usually very vocal. What I have witnessed over the past few months has really made me question the integrity of this leadership team. A lot of good, smart people have been let go due to politics and pettiness. When I was promoted into my current role, I realized that there is a bit of undercover misogyny and bias in leadership based on the way certain individuals were treated. I'm always amused at the people who post how wonderful this place is. This environment is toxic. It's impossible for a woman or person of color to ascend into upper management. They hired a black manager, but current leadership undermined him every step of the way and kicked him to the curb. The way they treated Ms. Deb was deplorable and to pretend that she was simply resigning shows the lack of respect that this company has for us. A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job. The favoritism in this place is nauseating. For whatever reason, this company truly believes they can pacify us with a few trinkets, awards, and a ridiculously expensive Christmas party while also telling us that they have no money for raises. Why are we bothering with surveys if nothing is going to change?! The local HR team has proven to be utterly useless and the senior management cares more about style points than substance. That's OK because the public will learn more and more in the coming months, especially since this company has failed to hire the additional agents promised as part of their tax break agreement.