The position you were hired for is where you will stay - Customer Service Representative (CSR) Higginbotham Employee Review

2.0
10 May 2022
Recommend
CEO approval
Business outlook

Pros

This agency has fantastic people. The producers, account managers, and support staff are all friendly. Some of the most intelligent insurance people work here. Employees help each other a lot. The hybrid work schedule is nice. They also pay for CE and designations, which is wonderful.

Cons

There is no opportunity for advancement, so the position for which you were hired is where you will stay while there. There is also a lack of employee mentoring. Management will promise things in the interview that the agency will never deliver. If you are looking for an agency that does not offer promotion opportunities, then this is the place for you.

Explore other reviews about Higginbotham

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Collaborative and family oriented truly. Love this job

Cons

If you don’t know the right people you’ll get left behind.

4.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Supportive environment especially if you are new to sales.

Cons

Do not provide any type of reimbursement for milage or taking a client/prospect out. Also, extremely unclear on how the prospecting ownership is skewed with no real guide lines for prospect ownership.

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