Pros
On site cafeteria On site gym Your managers are nice, but because of company policies, they are stuck in a box and cant really do anything to help you. They are pretty much only there to grade calls.
Cons
If you are in sales, be prepared to be hounded no matter if you're doing well or not. Management is basically following a script and set of rules that they cannot step out of, which makes them seem like they don't care. They expect you to be there, no matter what. That means, if there's baseball sized hail, a tornado, or the roads are covered in inches of ice, you have to be at work on time or you take a hit to your attendance. They NEVER close and they expect you to risk you life getting there. Don't go to billing, they have had 8 hours mandatory overtime a week for about a year now, because they don't want to hire the help they need. Turnover rate is ridiculous, out of a class of 30 people hired with me, after the first 90 days, there were only 2 of us left.