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      HGS

      Engaged employer

      HGS reviews

      Standard Call Centre Experience - Customer Care Representative HGS Employee Review

      3.0
      29 Oct 2015
      Customer care representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The scheduling is flexible, benefits are comprehensive and offer a fair amount of coverage, and the atmosphere at the site is nice.

      Cons

      Basically what you'd expect from a call centre: dealing with irate customers and not receiving the most support from management, etc. It seems like they try to push employees out the door after a period of time.

      Explore other reviews about HGS

      5.0
      4 May 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      12 May 2026
      Applied ai engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Quick to adopt new technologies - High degree of freedom

      Cons

      - Agressive timelines - Unclear direction

      avatar
      HGS Response
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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