Just ok - Intake Representative Guardian Life Employee Review

2.0
30 May 2019
Recommend
CEO approval
Business outlook

Pros

Not as busy as typical call centers and no micro managers. Very little overtime ever required. Decent pay.

Cons

Lack of communication between departments. Only paid twice per month on salary so if you ever work overtime it takes almost 2 months to see it but if you miss time they will take it back the next check. Managers or team leads hardly ever speak to you (simple good morning) and can sit two feet away from you. They will hire from outside or temps before promoting from within.

Explore other reviews about Guardian Life

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and ramp time. Always investing in growth.

Cons

Back room team can be slow.

4.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, excellent work life balance, casual environment, easy to use PTO. Benefits: health, dental, STD/ACC, vision, 401k are excellent

Cons

Pay is much below the standard for the position, raises and bonuses are minimal and hardly reflect the effort that is required to maintain positive metrics/meet goals. Case managers' responsibility is at a max and we often feel overwhelmed by the workload and expectations of management. Case managers are often responsible for tasks outside of the important things that have an effect of the claim

See reviews by: Helpful|Rating|Date|All