Pros
Onsite staff was more supportive than upper management. Because of this, networking with other properties replaced the comradery one normally feels with a corprate office. The residents were understanding of change.
Cons
This company is experiencing serious growing pains. They want to be bigger than they have the means to be. Due to the small staff at the corporate office, urgent contact is rarely successful if it's needed and a new employee is lucky to even know who to contact at all. Their training is self implimented. Staff is left to figure out systems, policies, and procedures on their own. Aside from general industry-standard web-based training modules, the employee is left to their own devices. Questions and clarification seeking are encouraged, but scrutinized when acctually needed. Lord help you if you have a question you do not already know the answer to. This is obviously a company of Mean Girls. They will represent themselves as otherwise and have full confidence they know what they are doing or talking about and the employee is the lesser human. They expect communication with upper management, but do not extend the same courtesy to onsite management in such a way that it negatively impacts their job performance. However, they pay no mind to this and it is the employees fault for confusion. Thier sole concern is CYA! Even their procedure binder is the bare minimum- literally to the extent of "enter all bills weekly. (Good luck learning the system to enter them into. We neither have the time or concern to provide you with further instruction, but you're accountable for any mistakes)". Do not expect more than the bare minimum in training, support, direction, or professionalism. However, being verbally abused, berated, and cursed at in front of staff and residents is not outside of the realm of possibilities.
