Pros
Pharmacies hours are generally Monday through Friday 8am - 5pm with a 30 min to 1 hour lunch--no nights or weekends. Although ever-increasing demands with fewer resources make it is impossible to run a high-quality pharmacy service if you only work those hours.
Cons
This company used to be something really special. It was founded by people with a lived-experience understanding of how confusing and overwhelming it can be trying to manage medications in an incredibly broken mental health system. The pharmacy model and the leadership that built it provided the support needed to empower Site Managers and their teams to focus their time on making meaningful impacts in the lives of patients living with complex mental health conditions. It was truly gratifying work. Unfortunately, that company is long gone. When Optum took over, the focus slowly but surely shifted exclusively to maximizing profit, human cost be damned. Patient care no longer matters. Clinical skills no longer matter. Delivering on the care promised with the Genoa Healthcare name does.not.matter. All that matters is the sale. The highest compensated employees are the sales team. They pile half-baked accounts onto already resource-strapped pharmacy teams, promising the world to the client just to get the account--everything from asinine 1-hour turn-around times that require delivery across town (with only flag-drop courier service) to completely illegal and unethical promises of allowing nurses to freely raid controls in e-kits without any legitimate prescription justifying it. Any attempt to voice concern or ask for needed resources or support is met with the utmost annoyance, if it is met with anything at all. Promotions are given to those who make the company money while keeping their mouth shut, even if their methods are far less than scrupulous. It's just really, really sad. The patients Genoa Healthcare serves are some of the most vulnerable and high-needs folks in healthcare. They used to have an involved pharmacy services partner they could trust. Thanks to Optum, they are back to being just another claim on the screen.