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General Dynamics Information Technology

Engaged employer

Do it as a last resort - Associate Specialist, Customer Service General Dynamics Information Technology Employee Review

2.0
16 Dec 2013
Recommend
CEO approval
Business outlook

Pros

The job has fairly decent pay (12.95 - well above fed. min. wage here and above what other local call centers pay), a relaxed dress code, amazing supervisors, and for the most part the beneficiaries are pretty awesome as well. Fairly relaxed attendance policy.

Cons

The pay is NOT enough for the amount/pace of the work they expect you to do. Supervisors don't have time to interact with employees due to being forced to do five other jobs in addition to their own. Management and HR do not care about improving the working environment for employees. They go on and on about how WE need to practice good work habits, etc. but then refuse to provide ergonomic equipment and severely limit break time, which made the working environment unbearable for me and reduced me to tears more than once because of stress and physical pain. You are replaceable and they do not care if there are small things they can do to up retention - they won't do it, they seem to like the ridiculous turnover rate they have. My supervisors were so overworked that I did not have any quality meetings and barely a handful of quality call monitors the six months I was there, so it was difficult to find ways to improve. There is a non-discrimination policy but constant harassment and discrimination between employees (I was subject to a lot of sexual harassment and later harassment because of my religion and ethnicity) and HR will take your complaint but not do anything about it.

Explore other reviews about General Dynamics Information Technology

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Many vaction/sick days. Compenstation is great.

Cons

Communication from higher ups can be lack luster.

3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Immediate manager is great and genuinely cares about reports

Cons

Feels like I am a cog in a wheel. No effective training or internal mobility

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