Customer Service Representative - Anonymous employee Frontier Employee Review

3.0
21 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Set schedule, benefits and paid days off after 90 days. monthly competitions with awesome prizes like $100 Amazon gift cards and Nest Thermostats

Cons

Stuck in a cubical and strongly discouraged from fraternization between coworkers. Training not complete and supervisors know little more then everyone else so no help there. Strict attendance policy( if all your vacation days are used and you have to take off for an emergency you'll get written up) union job so supervisors cant help with anything as far as understanding benefits or scheduling, they tell you to speak to your union rep but cant email them during company time and cant talk to them on the clock

Explore other reviews about Frontier

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I can’t think of anything

avatar
Frontier Response
1mo
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

avatar
Frontier Response
1w
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
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