1y
Hi there,
Thank you for sharing your detailed feedback. We genuinely appreciate hearing your feedback, as your insight helps us improve.
We’re so glad to hear that our remote-first setup and flexibility have made a meaningful difference in your life. Supporting our team members in balancing work and personal responsibilities is a priority for us, and it’s great to know this approach has been beneficial for you and your family.
Your feedback on our internal processes and client-centric mindset is equally valuable. We recognise the challenges you've highlighted and acknowledge the importance of streamlining backend processes to avoid inefficiencies. We also agree that fostering a stronger client-centric culture across all teams is essential for our success as an organisation.
We’ll be taking steps to address these areas, including evaluating our processes and exploring opportunities to deepen our understanding of client-facing roles and impact across the company.
Thank you again for your candid feedback. If you have additional thoughts or suggestions, we’d love to hear from you. Please don’t hesitate to reach out.
Best regards,
Emily Hett
Talent and Organisational Development Manager