Never recommend and will never work here again - Customer Service Associate Floor & Decor Employee Review

1.0
9 Sept 2016
Recommend
CEO approval
Business outlook

Pros

Staff is like family (at this location), building is close to food places so I can walk to lunch, building has personal lockers and an AC unit.

Cons

The management has no care for the staff. The management does not care about the health of the staff. The management does not allow the upward movement of staff unless you kiss their behinds. I have witnessed a manager skimming from the registers. When HR was called about all of our complaints ( we called and sent a 26 page email with all of the staff complaints) a representative of HR came and singled out everyone who gav a complaint, making the problem worse. Now we are understaffed because people are quitting left and right.

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Floor & Decor Response
7y
Thank you for your feedback.

Explore other reviews about Floor & Decor

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No heavy foot traffic, loads of benefits, move up fast.

Cons

Schedule is really bad and can cause some inconveniences.

1.0
5 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's difficult to get a pro about the store and the company.

Cons

Sales are down, yet management keeps pressure on selling - to who? You can't force customers to come in and buy. Perhaps management is more worried about their bonuses. They definitely aren't thinking about the sales people. And here it is - time for the annual so called "How are we doing survey". CEM's expect all employees to participate in this survey. Not going to happen. The real issues won't be addressed. Once management targets you - they are relentless. Favoritism is blatant. Speak up and you're definitely out. They cut hours - then customers don't get the service they deserve.

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