Don't waste your time - Customer Service Representative (CSR) Flagstar Bank Employee Review

1.0
24 Sept 2025
Recommend
CEO approval
Business outlook

Pros

There are no redeeming qualities

Cons

NYCB merged with Flagstar then outsourced the entire call center, leaving people on a contract with a third party in the Asia, just to lose their jobs.

Explore other reviews about Flagstar Bank

5.0
27 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Very knowledgeable and helpful people who are experts in enterprise systems

Cons

N/A during my time with the company

1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Clients are amazing. Made some real friends.

Cons

No advancement. Will promise you the world to get you to stay. Ask you to give as much notice as possible when you are leaving but will find a ridiculous reason to fire you. Never hitting financial targets so no bonuses. Terrible branch management.

See reviews by: Helpful|Rating|Date|All