Not Enough Hours, Management Dishonest - Key Holder Five Below Employee Review

2.0
28 Aug 2013
Recommend
CEO approval
Business outlook

Pros

The work is very easy in my opinion. Great discount, at 20%. You can use it at any store. My store was only open 9:30a - 9:00p, so it wasn't late or early hours.

Cons

Not enough hours. I'm talking 3 - 15 hours per week. When I was promoted to keyholder, it only went up to 20. Management was dishonest: they told me before I was even hired that I was being made a manager, then made me a cashier. Then, kept promising me the promotion - it took 5 months to get there. It took them over a month to get me my raise once I was promoted. They also kept promising more hours, only to give less. They did this to everyone, not just myself. Insufficient training. Management had different standards for themselves than the rest of the store.

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5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people, staff, and people to work with

Cons

None I loved it all

3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-20% discount -med, dental, vision benefits -20-ish minimum hours per week -genuinely can be a fun store to work in when run well

Cons

-store managers have little to no oversight and cross professional boundaries often - hr is ineffective, document everything yourself, report to the EEOC -growth opportunities in the store are very limited and they will lowball you no matter what you do or sacrifice -crazy turnover because the expectations are unrealistic store managers lie about pay budget to everyone -more likely to hire teens and students because they are easier to take advantage of for little pay, only needs adult for when teens and students cannot work (night shifts, school days) - nearby stores, especially if in a strip mall or shopping center, like tj maxx have higher base pay, better benefits, better security, and more hour availability

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