Middle of the Pack Bank - Senior Customer Service Representative Fifth Third Employee Review

3.0
17 Jun 2013
Recommend
CEO approval
Business outlook

Pros

Awesome Benefits Package, Generally good in branch support from team members, Promotion from within is encouraged

Cons

PT employees get very little say unless promoted to FT, They are slow to address internal HR issues, very focused on the bottom line at the expense of real customer service.

Explore other reviews about Fifth Third

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great team environment, perfect entry level career for anyone in college pursuing a role in finance.

Cons

Fifth Third Bank has been undergoing significant changes on its staffing as some regions currently have seen a lot of upward momentum in promotions and hiring for internal roles. Expect there to be a brief period of short staffing, depending on the branch you are hired for.

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Decent benefits, reliable, friendly team but that’s branch specific

Cons

FIX YOUR STAFFING ISSUES!!! You all emphasize work life balance but have us working 6 days a week. If you don’t live in OH, your career opportunities are practically nonexistent. Also- close at 5 on Fridays like a normal bank.

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