No work life balance. High employee turnover! Always short staffed! Upper management doesn't always listen, retribution for speaking up or asking for support when there are serious issues with direct supervisor's conduct. Employee are afraid to go to HR. Favoritism/ nepotism causes upper management dismiss issues as "personality conflicts" and threaten good employees with mandatory transfers rather than dealing with the real issues. No opportunities for employee enrichment (seminars, classes)- Grace Hill doesn't count, especially since no one really does the online classes (not enough time in the day)- they just click through as quickly as possible to get to the test. Stuck using some really crappy vendors due to conflicts of interest and nepotism. Unrealistic promises made to the client, causing the employees to suffer greatly.