Pros
Colleagues and team leaders are nice and helpful, often buying free food for everyone. Great teamwork also -- no slackers here.
Cons
1. Illegal contract The contract does not spell out a fixed number of working hours per day or per week, nor number of working days per week or per month, as required by the Employment Act. This means that you could be scheduled for as few as 2 days a week to as many as 5 days a week. 2. Low pay, multiple job roles $4.50/hr on weekedays and $5/hr on weekends, and these rates incorporate the encashed annual leave (zero) and public holidays (no off in lieu). Full time staff get below $1000 a month. Besides shelving, straightening and shelfreading, shelvers are also expected to do customer service. Now you know why they removed the customer service counters. They're cutting costs. 3. Want cheap, good and fast This company is a vendor for the National Library Board. They employ the shelvers (in green) and library engagement officers (in blue) you see in the libraries. Some managers from the NLB expect too much from the vendor staff. They want you to be cheap, good and fast, and if something isn't to their standards, they consider it to be your fault. The previous vendor, CISCO, deployed 10 people per shift (and the library was still messy). This vendor only deploys 6 to 7 each time and they expect you to keep the place in tip top condition regardless. 4. No fixed work schedule The company gives the monthly work schedule at the beginning of the month, but this is utterly useless as the roster is changed on a DAILY basis. Staff are only informed of changes THE NIGHT BEFORE. 5. Putting staff on standby On days you are put on standby, you are expected to keep your day free in case you are called down to work to stand in for someone else who was sick, etc. However, you are not paid for keeping the day free. Neither is this standby policy outlined in the contract.