Collections Agent.....RUN FOR THE HILLS! - Mid Range Collector Exeter Finance Employee Review

1.0
29 Apr 2015
Recommend
CEO approval
Business outlook

Pros

Good people...... Thats about it.....

Cons

You are always in fear of loosing your Job. Exeter's way of measuring collectors performance is out dated and not even management understands the scoring method. Exeter staff consists of a majority African American on the lower level and NONE on top and it shows by the lack of communication and distrust. CO's and AVP's work on the same floors as lower level employees and will actually walk with the building with their heads down to avoid conversation. I and fellow co-workers where lied to from day one about bonus and work schedules and lies and mistrust from management continued though out my time at Exeter. You can be succeeding in one area at the company and be promoted without consent to another, then fired because you fail at your new position instead of just leaving collectors where they fit.

Explore other reviews about Exeter Finance

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Low turnover. Management is great. PTO time.

Cons

Late hours. I’d prefer getting off a little earlier daily to allow time with my family.

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Exeter Finance Response
1mo
Thanks for the thoughtful feedback — we really appreciate it. We’re glad to hear the support from management and the team has made a positive impact during your time here. We also appreciate the honest insight around scheduling and family time, and we’ll continue working to create the best experience possible for our employees. Thanks for being part of Exeter!
3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home The ability to work independently Ability to grow within the company

Cons

Workload sometimes was not evenly dispersed System issues causing delays with completing the job

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Exeter Finance Response
4w
It sounds like you got to experience a lot of what makes Exeter a great place to work — flexibility, trust, and the chance to grow your career. We appreciate the real-world perspective on workload distribution and system challenges. The people doing the work every day often have the best view of where improvements can make the biggest impact. Thanks for sharing your experience with us, and we wish you all the best moving forward.
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