Objective observations - Little room for growth, lack of agency culture, poor training/mentorship, business decisions emotionally driven. Ego-driven leadership instills distrust and instability. Lack of innovation and constantly looking to other agencies for best practices as opposed to developing their own. Pay is below market value creating a feeling of frustration and under appreciation. I have heard top level managment say "the ideal would be that account managers become glorified admin, this way they never want to leave and are okay staying where they are" in all seriousness. Outward statements such as these create an unsettled environment. Most clients are project based and small. Less big picture - more tactical.