Pros
Supportive and genuine colleagues who care about their clients. The team was the best part of working here
Strong multidisciplinary approach, with therapists collaborating to support participants
Reimbursement provided for kilometres travelled
Cons
Unfortunately, the cons heavily outweighed the positives.
Workload and KPIs:
- High workload with a strong emphasis on meeting KPIs
- Limited flexibility to take leave for professional development without impacting targets (often requiring use of annual leave or meeting KPIs within fewer days)
- Bonus structure appeared difficult to access due to high thresholds and percentage requirements before any increase in hourly rate
Training and Support:
- Initial training is brief (approximately 3 days, online) and largely generic, with limited role-specific content
- Minimal hands-on or in-field training beyond initial shadow shifts
- Heavy reliance on peer mentors, who often have limited experience and capacity due to high workloads and multiple mentees
- Expectation to manage therapy sessions independently early on, even as a new graduate
Management and Culture:
- High level of micromanagement, including frequent reporting requirements
- New programs and initiatives introduced without sufficient training or consultation
- Noticeable staff turnover, which at times impacted continuity of care and team stability
- At times, there was pressure to push additional services (e.g. habit coaches, physios) that may not always align with participant needs
As a new graduate, it was particularly challenging to receive limited training while working with vulnerable clients and families, where appropriate guidance and support are essential.
