Great atmosphere and people, Low Pay - Client Success Manager Entrata Employee Review

3.0
29 Oct 2014
Recommend
CEO approval
Business outlook

Pros

They hire really good people. There really aren't slackers at PSI. It's refreshing to work at a place with this caliber of people. They work hard to promote a positive and fun work environment where people are valued.

Cons

They change the software too much and don't really make changes when customers complain about it. Development is the only department that seems to be important to the CEO. They get company paid vacations and other benefits that nobody else in the company does. Pay is low. They started to only do 3-5% raises annually because "that's what other companies do", so they hire at low rates, and you won't ever get a decent raise anymore. We may not even get the new norm of 3-5% because the company is in a lawsuit with a competitor.

Explore other reviews about Entrata

5.0
23 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great Culture and a product that actually works. They have raving fans as customers, which help a ton

Cons

The shift from bootstrap to VC funded came with the usual issues of turnover and culture shift

2.0
10 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have a pretty good group of team members. My mid-level supervisor is also easy to work with and supportive.

Cons

Entrata does not care about their employees, or even their products/services. This is made clear by insane workloads, exhausting meetings with escalated clients, and a “standard” 3% (if you are exceeding expectations and lucky) raise. I do moderately technical work that requires a decent amount of experience, as well as a client facing and internal leadership role, and I don’t make what is considered a “living wage” in Utah, even after years of working here. Execs seem to be having a great time partying at Summit with the most expensive celebrities they can book (Seinfeld, James Cordon, Tom Brady, Weezer…) but absolutely do not care about the uninvited staff who are working to support their client retention and their low-bar concept of product integrity.

3
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