Tough Skin - Senior Beneficiary Services Representative Empower Employee Review

3.0
25 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Working remotely is very nice to not have to commute All you have to in this position is take calls My team is great and so supportive and positive My manager is very personable and wants the best for me which is a great quality

Cons

There is not a lot of accountability so when someone tells wrong info to a caller then that blame falls on you in the next call You have to be used to being yelled at and most of the time being for mistakes made by other phone reps who give wrong info or mainly stemming from the processing side of things that just put wrong info on file There is mandatory Extra time that is required for basically the whole year There is barely any availability to take time off since the dept is very under staffed You only meet with your manager or your team maybe once every 2 months for 30 minutes The calls get so mundane and there is no variety in the work It is hard to progress in your position. Being remote is isolating and it feels like you are on your own a lot (which may be a pro for some people)

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Empower Response
1y
Thank you for your feedback. We encourage all associates to speak up and provide feedback which allows us to improve.

Explore other reviews about Empower

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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