Entitled Managers with No clue - Customer Service Representative (CSR) Emory Healthcare Employee Review

1.0
19 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Co-workers, location, patients, benefits, nothing else

Cons

Managers put in position with no education or background in healthcare. Micromanagement; stood by time clock to watch the time you were in/out. Worked with HR to get people fired on trumped-up details. Letters of recommendation and 'kudos' to staff were prohibited. When the supervisor was not adjusting accounts correctly- management indicated they were 'too big' to care what happened. Totally ignored by upper management. Clicques.

Explore other reviews about Emory Healthcare

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good hours. Work life balance

Cons

Easy to get burned out

2.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and benefits are good

Cons

Leadership needs significant improvement. Promotions often appear to be based more on personal relationships than on experience, qualifications, or selecting the best candidate for the position. Leadership also fails to adequately address bullying and toxic workplace behavior, allowing it to continue unchecked. As a result, many locations feel disorganized and chaotic due to inconsistent leadership, poor communication, and a lack of accountability.

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