Most of the management have egos. There is no structure or processes to anything and not interested in putting one in place which creates a lot of confusion and inefficiency for the employees in support positions. There is no internal promotion on the support level, but management hands out promotions all the time no matter how well or not so well they've actually done. You'll be expected to do things outside of your job description, usually jobs your coordinator should be doing but simply doesn't want to do - so it's up to you, whether or not you know what your doing and if it's not done correctly, you WILL get chewed out for it.