Pros
This company is one that has a long history, strong market position but has been a vanilla or blank slate in terms of brand, managing expectations and relationships. It is a company that has not only a DNA centered on giving back, having an impact in our industry of higher education and do all we can to make the best outcomes for our customers and their students; but it also is working hard to drive new innovation and new impact. We have a strong, new executive team with an AMAZING new CEO - who is a woman. We have 4 women now on our executive team, which you can see the benchmark stats on what that will mean for our bottomline, impact and future growth.
Cons
We are learning how to deal with change, manage change and be proactive vs. reactive about change. We have used 'too much change' as a crutch for not figuring how to exceed expectation or continually improve. I also think we tend focus too much on what is not going right vs. the bright spots around where we are winning, improving and making a difference in our customers' and their students' lives.