Pros
Friendly coworkers and people who are great to interact with everyday. Free food and bonuses for peak times. Full Kitchens and location is convenient to many places for lunch. If you have no desire to move up and don’t require respect and are content to quietly adhere to whatever is presented, this is a good entry level job or a pre retirement job.
Cons
Unless you have been employed here for years, the management and upper management is horrible. There is not a lot of opportunity for true advancement despite how well you perform unless you are accepted into one of the several cliques there. Management especially among the female population is a game of popularity and is extremely petty. There is more turnover with female managers than male managers due to the unprofessional behaviors that upper management females engage in to intimidate their gender peers. Overtime is forced and as supervisors we were encouraged to ignore escalations and have our senior agents take the calls. There are many good employees there who are afraid to speak up and out in fear of losing their jobs since there are always new hiring classes coming in. As a manager, knowing that my employees could be punished if their aux and wrap times were over 7-11 minutes and that they jd to be worried about using the restroom was something that I disagreed with.