Online Rater - Not worth the aggravation ... - Anonymous employee ETS Employee Review

3.0
3 Oct 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home, decent hourly rate, you can control your availability

Cons

Communication is inadequate for everything from schedules to training. You can work anywhere from a single 4 hour shift a month to 100 hours a month. Not steady income so don't go into a scoring season with that assumption. Training is all online and if you call for an assist with your training - often told by the scoring leader that they are prohibited from telling you what you are doing wrong or explaining anything to you. You can be bounced out of a day of scheduled work if you do not qualify during calibration - it can seem unfair to bounce you out of a day of work without providing response to training questions - odds are you will continue making the same mistake over and over without any help. Training pay is lower than scoring pay by $4 - scoring rate is $15. Even though there is a telephone number listed for help - if it isn't a technical question or HR question you are left to communicate by email - not all emails are answered. Some scoring leaders are not well trained - I often find the scoring leaders very weak in applying the rubric and critiques of your scoring are not accurate. Like I said not worth the aggravation of being scheduled 4 hours a month and limited contact with a human that can actually assist you.

Explore other reviews about ETS

5.0
12 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Intelligent, caring, hardworking, professional co-workers

Cons

I'm told they have greatly changed since, new CEO

2
1.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Support of immediate management and coworkers makes coming to work every day a pleasure.

Cons

Where to start... First, the employee performance evaluation process and methodology has changed from 1) performance vs your job description to 2) OKRs which were completely unattainable and meaningless at every level to 3) rocks and outcomes which again have very little to do with the day to day jobs of most employees. It seems the burden for goals and objectives and performance management has shifted from management to employees as they try to define a methodology that holds only doers responsible for the company's success. All this since Amit Sevak took over. Management manipulated the questions in a recent employee survey to force responses that made it look like there was improvement year over year. Of course, when you add a new President between the employees and the CEO peoples opinion of senior management is improved. Of course when you shift the focus to immediate management from senior management, the responses will be improved. Try issuing the exact same survey as the prior year and see how much "real" improvement there was in the numbers.

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