Poor internal dynamics with poor communications and animosity between several groups.
Infrastructure: As of 2018, EFJ's Phase 1 systems are riddled with issues and a stable Phase II product is non-existent. Several major projects were lost; LMR is a small industry and word gets out. Weekly company-wide status reports show that half of EFJ's major customers are unhappy. Several projects are several years behind. Technical support seems to be the same handful of people. System sales is hit or miss when rolling out proposals, and they seem to be "desk engineers" with no real world experience.
Subscribers: At least half the marketing team does not know what they are even selling and there is no training in place. Training consists of the same PPT slide set that is shown year after year. Sales process at times is too complex.
A majority of the company (sales, marketing, software, operations, logistics) has little to no public-safety radio understanding.
Poor time demands for proposal team.
Little opportunity for career advancement.