Great job if you don't mind working in a call center - Customer Service Representative Duke Energy Employee Review

4.0
16 Jun 2020
Recommend
CEO approval
Business outlook

Pros

Good starting pay for job You get the weekend off

Cons

-Rude Customers -Having to sell products Call center setting.

Explore other reviews about Duke Energy

3.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong job stability in a regulated utility environment, along with competitive pay and solid benefits package. My immediate team is genuinely supportive and collaborative — we work well together and have each other's backs. The work itself offers a sense of purpose given the essential nature of the industry.

Cons

Upper management operates with limited transparency and decisions flow strictly top-down, with little visibility into the reasoning behind strategic choices. The compensation structure does not differentiate for high performers — annual raises tend to land at or below inflation. Work groups across the department are heavily siloed, which limits cross-functional collaboration and slows knowledge sharing and adds frustration.

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