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      DraftKings

      Engaged employer

      DraftKings reviews

      Under paid - Customer Experience Associate DraftKings Employee Review

      2.0
      20 Jun 2022
      Customer experience associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Good perks with working at DraftKings and the people there are all very nice. Good atmosphere overall

      Cons

      I was serverly underpaid and had no room to grow in the company. I reached out about other opportunities in company to be told it was being looked into and then would never hear back. On my way out I did not even have an exit interview after barely taking any days off and consistently over performing in my role. Customer Experience Associates are expected to work brutal off hours which really hurt my work life balance.

      avatar
      DraftKings Response
      3y
      Thank you for taking the time to give us honest feedback on the company. While we're glad to hear that you enjoyed working with your peers and the overall atmosphere, we're sorry to hear that you did not feel supported in your career development. We prioritize career growth and success across all verticals so we will bring these concerns to leadership. Employees who provide a resignation notice will typically receive an opportunity to complete and directly provide exit interview feedback - we’ll look into this more closely with our HRBP team.

      Explore other reviews about DraftKings

      5.0
      24 Jun 2026
      Senior software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture! Strong leadership and management

      Cons

      Not much to say about cons!

      2.0
      28 May 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros about this place is that if you want a quiet area to work when you do work there out of 3 days out of the week that they have you work there. At least that's what it was when I worked there I don't know if they've changed it. Then you work 2 days at home. It's very quiet. Most the time there is nobody there. They will train you and help you but you will eventually have to be able to do it on your own.

      Cons

      If you switch over to departments don't depend on the company keeping you. If you mess up. The company was literally going through a buyout with the lottery company when I was working there and everything was crashing. So I got let go because there were a lot of errors and the system that they upgraded to was worse than the one that we worked on. So basically if anything happens with the systems just make sure that you know what you're doing and that you catch up on everything.

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