Pros
You feel like you are changing the world, constantly in the loop with the company as a whole, and the benefits are great.
Cons
At the support center in Phoenix, the leadership there was absolutely terrible. There have been many reports of micro-aggressions towards people of color when they flag issues, even up to the director. I have directly heard of instances in which latino men/women have been labeled as "aggressive" or "rude" for simply providing feedback. Just look at the amount of turnover this place experiences. There are so many stories to tell - even down to the fact that they made us work in a building that was actively getting demolished/remodeled. We were walking around construction/paint dust for months. They truly do not care about us, and we felt that lack of concern. It took us three years to change the pay for reps, and even then we faced resistance at every turn. Unfortunately, the amazing-ness of the product and culture in the San Francisco offices is not enough to make you feel valued when everything is so much worse at the Phoenix locations. If you want proof, don't look at this review, just ask them about their absolutely horrid NPS survey scores. They made it a mission to remove any of their managers with "human-first" tendencies, and as a result their culture is absolutely toxic. I blame incompetence at the senior management/director level.