Only those who "fit the culture" need apply - Customer Service Donlen Employee Review

1.0
12 Nov 2015
Recommend
CEO approval
Business outlook

Pros

A handful of people are nice. Most of the rest are fake and will sell you out if it makes them, or especially the company, look better.

Cons

There is no accountability. At all. Their method of "fixing" things is to put a broken bandaid on it and forge ahead rather than committing time to do things the right way and resolve their problems. Either HR or someone with the company keeps writing positive reviews to try to boost the rating, but they use language that you would only see in a corporate, HR newsletter or something. "Stay the course" shows up in a lot of these reviews... It has been said by management as well as HR that they are more concerned with fitting your personality to their culture than they are about your skills. People are leaving so quickly that they're probably having more exit interviews than new hire interviews. The recent reviews about "diversity" are bologna, too, since I've heard a lot of racist things and other things said by coworkers and all the way up the ladder.

Explore other reviews about Donlen

5.0
13 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Work culture Team culture Work environment Salaries

Cons

Benefits Multiple time acquisitions within 2 years

2.0
22 Oct 2008
Recommend
CEO approval
Business outlook

Pros

For a person starting out their career, there are a few choice positions where one can grow quickly, to a point, but there are very few positions of this sort. For established management level people, who want a relatively easy job (at least when I was there), and who are fine making between 80,000 to 120,000. Donlen can be a dream job. Yes it can get hectic at times, but it is generally smooth sailing except for the occasional emergency. While there, I always noticed that this is a location for people go out to pasture. Essentially, a great place if your not worried about advancement, and are fine waiting for retirement.

Cons

No bonus potential unless you are management. They will give you the minimum compensation possible for your role. There is a LOT of office politics. For the younger worker (assuming your coming out of college), opportunities at Donlen are really a crapshoot. My basic analysis is that because Donlen is a small company, this limits available positions. Add the fact that there is hardly any turnover in management, and the result is that your career here will quickly plateau. Then there is the problem of office politics. A lot of managers don't have real oversite, and if you get stuck with a crummy manager, your career opportunities will actually regress. I've seen it happen, no joke. I was lucky enough to be in a more fairly run deparment, and it was that luck that gave me opportunity.

3
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