Horrible horrible experience - Customer Service Representative (CSR) Discover Employee Review

1.0
12 Sept 2023
Recommend
CEO approval
Business outlook

Pros

The people you’ll train with you’ll get really close to them and get to know them very well.

Cons

SO MUCH SCHEDULING ISSUES, management not organized, software crappy, lack of support, very rude bosses.

Explore other reviews about Discover

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance Nice compensation

Cons

None I can think of during my tenure

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