Pros
. Some management want to do best by people and make the company good and different to other normal call centers . Other departments want to educate you to be better in work and outside of it . Friendly people . Can count on support from the team . Technical help and support or advice always available . Some really hard working individuals here feel like there always at work trying to make a difference
Cons
. Pay is poor compared to previous similar business. . Discussing salary is banned which is suspicious and if you do it you will be spoken to . Some moments where management have been stressed and rude . Personal breaks are tracked manager makes staff check if you go too many times . Replacing remote staff . No career path and don't give opportunities internally rather hire from outside . Try everything to dismiss people as HR doesn't exist . 'Anonymous' feedback discussed with person who gave it