Excellent Recruiting Experience - Customer Support Specialist Deel Employee Review

5.0
19 Oct 2023
Recommend
CEO approval
Business outlook

Pros

My experience at Deel so far has exceeded my expectations. I'm from Jamaica, in the Caribbean, and jobs are few and far between. Unless you're studying to be a government worker or a doctor, you pretty much fall in the hands of the service industry here, which pays little to nothing. Deel has offered me the opportunity to work remotely, from anywhere actually, while earning a livable wage. The application, recruiting, and onboarding processes have all been great. Can't complain at all.

Cons

While it's a great opportunity to work remotely, the time zone differences between teams can be a bit challenging, especially when there are interviews and onboarding calls. My first interview was at 2:00 am (Jamaica time). That's the only drawback I had, but it's not a bad thing as one might think, just a minor challenge.

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Deel Response
2y
Thank you for your thoughtful review and for being a part of the customer support team at Deel. We really appreciate your transparency and for sharing your interview drawback. I shared this feedback with the TA Leaders so they can ensure this change is made moving forward. We hope Deel continues to Exceed your Expectations!

Explore other reviews about Deel

5.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Supportive management, clear expectations, good money, work from home culture is dialed in

Cons

Deel Speed is real. Not for everyone, but as I said, expectations are reasonable and compensation is appropriate so I don't see it as a con per se.

2.0
25 May 2026
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

- Fully remote - Mostly nice and talented people, you can learn a bunch and the atmosphere is good in the beginning - Once you realize you're not ever getting a raise you can get by doing bare minimum - You can write the ceo on slack and he will respond, which is actually insane considering its such a huge company

Cons

- Everyone is underpaid, even the senior directors. They present employee equity as extra compensation, but make it very difficult to sell shares at secondaries. - Raise/promotion policies are set up in a way where most ppl will never get it. I've seen superstar employees get 2% annual raise. The rest got 1%. - Pay is localized, so you can do the same exact job but get pay half of the compensation if you're not based in the US. - It's either employee contract for less money, and you have some employee rights given to you by your country, or more money but you're getting misclassified on a b2b contract and using vaction days when you get sick. The actual work requirements and responsibilities are the same in both cases. - If you're not drinking the koolaid you better fall in line and keep any opinions challenging the status quo to yourself - Manager can get pretty manipulative, they'll say anything to appease you, but will not act in your interest unless it aligns with their internal politics play

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