The excessive micromanagement of hourly employees gets annoying really fast. You are treated a lot like you are in high school, that being said certain people seem to need it. The current mandatory overtime has a 4:45 am start time for 1st shift which doesn't seem to suit anyone. Also this is not the kind of job you can do effectively while working overtime. Document Processors on the VA project have to work at standing workstations making repetitive motions which you can only do for a few hours at a time before wearing out. The few long term employees that remain have various physical ailments due to this. The pay is okay BUT the company is cheating the system a bit by classifying employees and the work they do into the lowest pay scale for VA contractors. Their competitor for the same contract pays more. Furthermore the piece rate system they use to determine your pay over the base wage is extremely flawed. This is supposedly the bread and butter of the company yet the VA work is too varied to be measured this way. As for the most serious problem the corporate HR and management both keep promising change for the better yet resort to their same old methods under new slogans. This is frustrating for everyone and probably why the employee morale is so low. The turnover rate is the highest I have ever seen.
