At best, utter lunacy... at worst, on the brink of collapse - Anonymous employee Curtis Banks Employee Review

This is both the easiest thing in the world to write, and the most difficult. Easy, because there’s so much to say. Difficult, because it is hard to convey how truly shocking that state of affairs is at Curtis Banks. Staff morale was on the floor at the time I left due to incompetent management, a mass exodus of staff on many teams and increased absences. Nowhere near enough staff left to cope with the amount of work and didn’t seem to be any real contingency plan to rectify this. Internal communications practically non existent. Lack of appreciation to those who are working their behinds off to do the best they can in awful circumstances. Management play favourites in terms of choosing who (or who not) to promote. Some of those making decisions have absolutely no idea what staff on the ground are contending with. It’s absolute madness. Usual tight fistedness, thinking purely of themselves and their profits. Pay utterly dreadful for the high workload and level of responsibility. No real training given for dealing with many highly difficult, unpleasant clients (which you have to do on a regular basis). Pension offered laughably bad for a pensions company. Management completely naive, thinking the reason behind so many employees leaving at the same time is sheer coincidence or bad luck. It’s not that, it’s because they are fed up of the absolute nonsense. Bad decisions made on a whim regularly, feedback not listened to. Stone Age systems. To summarise, if you want a masterclass in poor decision making and sheer incompetency, this is the place for you.