There was a lot of gossip in the office, employees talking about others either in chat or at the actual office. Manager(s) would find different reasons to call some one out when they were having a difficult time with an account and training was never done with enough time for someone to grasp what is going on and they would throw you into an account and expect you to do everything right while not raising your wrap time. On call manager seems to pick a choose who they would like to answer in chat and a lot of time chat is used to catch up on how everyone is doing or their plans so the people need help are lost. Schedules were always sent last minute. Constantly talking down about clients even though they are the ones that have made this job possible.