Low pay, poor leadership, no appreciation - Anonymous employee ContactUS Communications Employee Review

The business model changed from a managed services provider to outsource call center after the first year. As a result, my role changed completely but I committed to the new responsibilities. The person I reported to went more than a month without meeting with, or even speaking to, me. When we did talk, his feedback was positive but I found out later he and other senior leaders were not happy with me. The site leader is more of a dictator/manager than a leader and decisions seem to be made without regard for impact to people. There is a lack of foresight and strategic planning, instead a "just get it done" mentality. I saw a total lack of appreciation for the people side of the equation. The main focus is to put up the "smoke and mirrors" to get new clients and cut costs in every way. Feels like a sweatshop.