Call Center Rep - Customer Service Representative Consumer Cellular Employee Review

2.0
25 May 2015
Recommend
CEO approval
Business outlook

Pros

Its a job, thats it I cant think of anything else Its helps you pay the bills you do get benefits

Cons

1. management will get in to your daily life 2. Management will do anything to take the bonuses you might get away. For example if you fail a month for any reason ( Quality or Daily stats ). I have worked there just under a year and have seen this happen to 7 people. 3.It does not matter if you are in the hospital and can prove it. It goes against your attendance at the job. 4. you end up cleaning up other reps messes all the time. consumer Cellular is so about numbers and sales alot of reps take short cuts to meet numbers. If you have an issue I cant solve and go to a manager I hear things like I need to own the problem and solve it my self. 5. There is little or no accountability of management. It is always the regular employees how seem to have to solve every problem 6. And I saved my favorite for last. In an attempt to save money on paying out health insurance consumer cellular is forcing employees to jump through there hoops or Consumer cellular will stop paying for any health insurance benefits. For example they propose little contests all the time and we as employees are forced to participate to maintain our health insurance benefits

Explore other reviews about Consumer Cellular

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Store Hours STO PTO Commission Phone Benefits

Cons

Only con would be working at a slow store or having a slow month.

avatar
Consumer Cellular Response
5d
Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!
5.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

Cons

The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

avatar
Consumer Cellular Response
2w
Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
See reviews by: Helpful|Rating|Date|All