dying company with last century culture - Communications Assistant Communication Service for the Deaf Employee Review

Thank you for taking the time to provide feedback. We're always looking for opportunities to improve. CSD has recently invested significantly in upgrading all our Contact Centers and will continue to do so in the near future. Our Contact Centers have each been in operation for over 20 years, so you're right, regular maintenance is important and necessary! Regarding your other feedback, CSD cares a great deal about its employees and does the best we can to create an environment where we all make meaningful contributions to the deaf community. CSD provides an extensive employee benefits plan to our Agent workforce, including work hour and schedule flexibility, healthcare, paid time off, insurance, retirement, and short term disability coverage, among other benefits. Regarding the "rules that are made up on the spot" all of our performance standards are clearly documented in our Agent handbook. These are primarily: Attendance (i.e. Agents showing up for work on time), Call Quality (i.e. Agents doing their job correctly), and Policy Adherence (i.e. Agents not violating confidentiality standards, etc.), all of which are common standards in a Call Center. These governing policies are to ensure that we provide the necessary, and best, service possible to our customers, based on the legal requirements of the States we provide service to. If an individual expects great flexibility in terms of how they do their job or when they come and go from work, then working in a Call Center (any Call Center) is probably not a good fit.