Social Media jobs - STAY AWAY - Social Media Content Analyst Cognizant Employee Review

1.0
24 Jan 2018
Recommend
CEO approval
Business outlook

Pros

The work day is not very strenuous. Your job consists of viewing social media posts (photos, videos, and text comments/posts) that are reported for potential abuse and determining whether or not they violate the policies for acceptable content. Positions exist in Phoenix, AZ and Tampa, FL.

Cons

This is a brand new project Cognizant has with a universally-known client. Since there is no objective way of measuring your performance, a "quality analyst" in the company simply looks at a small portion of your work and makes the same judgment that you did. If they disagree (theoretically, because you acted incorrectly based on the policy), you get it "wrong." The problem arises because a small percentage of your work will involve judgment in answering questions that are ambiguous by policy, because no fixed policy can address all of infinite ways words (let alone typographical errors, sounds, emojis, etc.) can be arranged by a user. Depending on which individual analyst checks your work, your work may be considered right or "wrong." So, you'll have a 50% (for example) chance of getting that "wrong" regardless of which decision you make. Since your measured "performance" an illusion of objectivity behind it, you will eventually be terminated because your numbers fall short of a specific threshold. Even if you execute every decision as flawlessly as possible, it's only possible to meet this threshold as long as you stay lucky enough to not be assigned "judgment cases."

Explore other reviews about Cognizant

5.0
27 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good projects, challenging work, lots to learn

Cons

The way the bench status is structured

1
3.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Cognizant can be a great place to work at. You have to be self-motivated and driven. You won't often be given a script on how to do your job well. But if you are willing to search for new opportunities, you will find success.

Cons

Just like many other tech companies, layoffs are happening all the time. This often brings many projects to a complete halt. Management never communicates when someone is laid off. And when they are laid off, they often never back fill positions, leaving existing team members working the equivalent of three jobs at once. Most teams there are skeleton crews, ensuring that they cannot reach their full potential.

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