I could write a novel!
Ran by Americans who have no clue on cultural differences. Agents in the UK are not commission based like they are in the states & most literally do not have the time to talk to us. Agents recruit competent admin staff who can answer the majority of questions as that is what they are paid to do but that's not good enough for CoStar. They have also introduced an absolutely ridiculous call target of 20 calls (over 90 seconds) a day & expect overtime to be done in order to actually get any data on the system. A "script" has also been produced with an introduction & branding & benefit statements for us to say on every single call regardless who the call is to or how recently you have spoken to that person. Researchers are literally getting laughed at by agents or hung up on. There is also no support given by any managers to the majority of people that are struggling. People crying in the office is now a daily occurrence!
It's a real shame as CoStar used to be such a great place to work. It seems they have lost their way & all they can see are call numbers. Doesn't matter how much data (which our clients pay for!) you have added, if you haven't hit those call numbers you are in serious trouble!
