So close to perfect!! - Customer Support Specialist ClickUp Employee Review

4.0
14 Mar 2022
Recommend
CEO approval
Business outlook

Pros

Company culture is overall super positive! Company does not shy away from recognition and compensation Conversations and changes happen often and quickly Growth in any direction is supported Benefits and perks are great A lot of transparency from the executive team regularly Feedback is very well received

Cons

Because it is a startup experiencing explosive growth, many of the processes are constantly in flux. Ticket volume is pretty high on a regular basis and it can become exhausting after a while Based on the last few batches of hires, it feels like diversity is slightly lacking

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5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of opportunity to affect change. Solid product.

Cons

Typical industry problems, no unique cons.

2.0
18 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some smart, ambitious people who you can learn a lot from.

Cons

This place is an unstable, toxic mess, and leadership is largely to blame. The C-suite is full of egos and seems to make goals and quotas up out of thin air, then cleans up the fallout from poor planning and overhiring with layoffs. There have been three company-wide mass layoffs in less than four years, and that doesn’t even include the many layoffs that have happened quietly behind closed doors. The toxicity at the top trickles down through the entire organization. VPs put pressure on middle management, who then pass that pressure on to ICs. The company can’t seem to keep leaders in place for more than six months, which creates constant chaos and confusion. Strategies are always changing, priorities shift every few months, and nothing ever sticks long enough to make a real impact. Promotions seem to be based more on politics, favoritism, and who can make the most noise than on actual performance. The same people get promoted year after year, and many of them seem underqualified for the titles they hold. If you’re good at self-promotion and have the right relationships, you’ll probably do fine. If you’re quietly doing great work, don’t expect the same recognition. HR keeps saying they’re working on improving the promotion process, but I haven’t seen much change. If you’re considering joining the GTM org (especially the operational side) I would think twice. The new leadership loves to talk about transformation, improvements, and exciting changes, but there’s usually very little follow through behind the messaging.

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