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      Citadel Credit Union

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      Citadel Credit Union reviews

      Needs Improvement - Senior Financial Services Representative Citadel Credit Union Employee Review

      2.0
      3 Jul 2016
      Senior financial services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I work in the Retail side of the company (branch) the other side is the back office (headquarters). The retail side is not as bad as other teller jobs at a bank and the pay is higher.

      Cons

      The retail side employees have to meet strict, sometimes unreachable sales goals in order to receive a bonus. Ex: how many new accounts opened, annual household income, cross selling the credit cards /insurance, net promotor score etc. If you do not meet your goals you are put on a performance improvement plan. While the back office employees do nothing, sit and gossip all day and just get a bonus regardless. Also, be prepared to work weekends, nights, special community events, and get loaned out to another branch with no say in the matter. Also, good luck trying to get transferred. That does not happen.

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      Citadel Credit Union Response
      9y
      Thank you for your review and feedback. Citadel currently has a Retail incentive plan and Corporate incentive plan, and each plan has goals set that must be achieved in order to receive a pay-out. The Retail plan threshold was adjusted in 2016. All employees are held to high performance standards whether Retail or Back Office, and Citadel ensures consistent Performance Management throughout the organization. Please contact the Human Resources department if you would like to discuss specific concerns in more detail.

      Explore other reviews about Citadel Credit Union

      5.0
      8 Jul 2026
      Member care specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team culture, competitive compensation, and opportunity for remote work.

      Cons

      Work-life balance, strict performance metrics, lack of opportunities to move different positions.

      4.0
      8 Jul 2026
      Personal banker
      Recommend
      CEO approval
      Business outlook

      Pros

      Citadel provides a great work-life balance and encourages employees to grow within the company. The company also offers excellent benefits to its workers. In addition, Citadel values employee feedback and listens to suggestions on how to improve the workplace, creating a positive and supportive work environment.

      Cons

      From an outsider's perspective, Citadel appears to have African American representation in leadership based on its website. However, when I looked at the internship pages and recruitment materials, I did not see the same level of representation in the photos. Increasing diversity in internship marketing could help prospective candidates feel more included and represented.

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